What this means for us
Customers are our priority, and we’re committed to understanding their needs and expectations. We build strong relationships with our customers through consistent, transparent, and two-way communication. This includes collaborating with communities, businesses and stakeholders to engage them in our planning process and clearly communicating decisions and projects that impact them. By prioritising customer needs, managing expectations transparently, and continuously improving our ways of working, we are designing a network that meets our customer’s needs and expectations in both the short and long term.
Case studies and snippets
Lodestone - a bespoke large DG connection
We are partnering with Lodestone Energy on a 50GWh solar project near Whitianga. Since 2021, Powerco has provided essential expertise from planning to implementation. Our dedicated team provided a bespoke energy solution that ensured a smooth connection journey and the best supply scenario for Lodestone.
We are partnering with Lodestone Energy on a 50GWh solar project near Whitianga. Since 2021, Powerco has provided essential expertise from planning to implementation. Our dedicated team provided a bespoke energy solution that ensured a smooth connection journey and the best supply scenario for Lodestone.
Meeting Greytown’s growth
As part of our commitment to supporting the communities we operate in, we partnered with the Greytown Community Board and Greytown Tree Action Group in July 2021 to bring our Replant for Tomorrow initiative to the town. During 2022 and 2023, we sponsored the town's Festival of Christmas with Powerco Winter Wonderland.
As part of our commitment to supporting the communities we operate in, we partnered with the Greytown Community Board and Greytown Tree Action Group in July 2021 to bring our Replant for Tomorrow initiative to the town. During 2022 and 2023, we sponsored the town's Festival of Christmas with Powerco Winter Wonderland.
Applications portal for small DG connections
Whether installing residential or small business solar, customers can now simply log applications online and track the job status progress. It’s never been easier for our small-scale DG customers to connect with us.
Whether installing residential or small business solar, customers can now simply log applications online and track the job status progress. It’s never been easier for our small-scale DG customers to connect with us.
Tīnui and East Coast community meeting
Late 2023 we held a community meeting at the Tīnui Hall to answer questions and hear suggestions on community resilience from people in the Tīnui and East Coast area. Since then, we’ve been working to improve the reliability and quality of power supply for our customers. In 2024 backup generators were installed at Castlepoint and Riversdale Beach, while spur fuses on nine spurs and seven sets of line fault indicators were installed. All leading up to 2025/26 network upgrades
Late 2023 we held a community meeting at the Tīnui Hall to answer questions and hear suggestions on community resilience from people in the Tīnui and East Coast area. Since then, we’ve been working to improve the reliability and quality of power supply for our customers. In 2024 backup generators were installed at Castlepoint and Riversdale Beach, while spur fuses on nine spurs and seven sets of line fault indicators were installed. All leading up to 2025/26 network upgrades
Standard connection pricing and process
Powerco works on a standardise pricing model and process for it its tier 1 and 2 customers. These are connection applications that won’t require any, or only minor, network adaptations. Customers will know what they’re in for the moment they come to us.
Powerco works on a standardise pricing model and process for it its tier 1 and 2 customers. These are connection applications that won’t require any, or only minor, network adaptations. Customers will know what they’re in for the moment they come to us.
What this means for you
- Customer-centric planning: We prioritise listening to customer needs and managing their expectations in all planning efforts, from fault restoration and maintenance to major upgrade projects. By actively seeking customer input and feedback, we ensure our network plans align with customer priorities. Our goal is to deliver solutions that meet customer needs both in the short term and long term.
- Streamlined connection process: We manage requests for new connections, network upgrades, and other jobs efficiently through a customer-centric and transparent service model. For smaller customers, we offer standardised and streamlined services. For larger, more complex connection needs, we provide tailored solutions. Each customer project is important to us, and we work closely with our customers to ensure a smooth connection journey and the best supply solution.
- Community engagement: We are dedicated to engaging with the communities we serve to understand their needs and inform our network decisions. By seeking feedback from community members, including strategic partners such as councils and local stakeholders, we ensure our plans reflect broader community priorities. This collaborative approach helps us design solutions that not only meet technical or practical requirements but also support the community’s long-term growth and development.
- Community partnerships: We’re proud to be part of the communities we serve. That’s why we support events and organisations across the regions where we operate. We sponsor projects and initiatives across our network that are meaningful to our customers and their communities and that make a positive difference to their lives.