The way we manage customer's electricity projects is changing
We're changing the way we work with customers. From 1 September 2025 customers will work with us directly, rather than go to a Powerco Approved Contractors (PACs) to get their electricity projects done.
To ensure a smooth transition, we'll implement a phased approach to managing customer works. Prior to 1 September 2025, please use the existing CIWe system. From 1 September 2025 customers and agents working on behalf of customers will submit their requests for work using the Powerco Connect form on our website.
How's it going to work?
Customers, and agents working on behalf of customers, will use a new user-friendly digital form called Powerco Connect to manage their connection requests.
Powerco Connect offers several features:
- Job tracking: Customers can track the status of their jobs in real time.
- Document management: Easily submit and manage required documents.
- Easy communication: The ability to communicate directly with us through the portal.
Why is this change taking place?
We put our customers first and we’re continually looking for ways to improve our customers’ experience of working with Powerco.
By moving from our Powerco approved contractors (PACs) working directly with customers, to a new Customer Works model where Powerco will manage the end-to-end customer experience we will have greater oversight of the quality, safety and the service we provide to customers.
Want to connect now?
If you want to add or modify a connection, please contact a Powerco approved contractor (link).