What this means for us
Providing value to our customers is important to us. We do this by ensuring our network services are reliable and tailored to meet their needs. By focusing on smart design and operational excellence, we minimise outages and maintain a steady supply of energy. Through efficient and transparent investment decisions, we offer better value for money in our network solutions and services. Clear connection charges, distribution prices, and optional pricing flexibility empower customers to make informed decisions.
Case studies and snippets
Lodestone - a bespoke large DG connection
We are partnering with Lodestone Energy on a 50GWh solar project near Whitianga. Since 2021, Powerco has provided essential expertise from planning to implementation. Our dedicated team provided a bespoke energy solution that ensured a smooth connection journey and the best supply scenario for Lodestone.
We are partnering with Lodestone Energy on a 50GWh solar project near Whitianga. Since 2021, Powerco has provided essential expertise from planning to implementation. Our dedicated team provided a bespoke energy solution that ensured a smooth connection journey and the best supply scenario for Lodestone.
Meeting Greytown’s growth
As part of our commitment to supporting the communities we operate in, we partnered with the Greytown Community Board and Greytown Tree Action Group in July 2021 to bring our Replant for Tomorrow initiative to the town. During 2022 and 2023, we sponsored the town's Festival of Christmas with Powerco Winter Wonderland.
As part of our commitment to supporting the communities we operate in, we partnered with the Greytown Community Board and Greytown Tree Action Group in July 2021 to bring our Replant for Tomorrow initiative to the town. During 2022 and 2023, we sponsored the town's Festival of Christmas with Powerco Winter Wonderland.
Applications portal for small DG connections
Whether installing residential or small business solar, customers can now simply log applications online and track the job status progress. It’s never been easier for our small-scale DG customers to connect with us.
Whether installing residential or small business solar, customers can now simply log applications online and track the job status progress. It’s never been easier for our small-scale DG customers to connect with us.
Tīnui and East Coast community meeting
Late 2023 we held a community meeting at the Tīnui Hall to answer questions and hear suggestions on community resilience from people in the Tīnui and East Coast area. Since then, we’ve been working to improve the reliability and quality of power supply for our customers. In 2024 backup generators were installed at Castlepoint and Riversdale Beach, while spur fuses on nine spurs and seven sets of line fault indicators were installed. All leading up to 2025/26 network upgrades
Late 2023 we held a community meeting at the Tīnui Hall to answer questions and hear suggestions on community resilience from people in the Tīnui and East Coast area. Since then, we’ve been working to improve the reliability and quality of power supply for our customers. In 2024 backup generators were installed at Castlepoint and Riversdale Beach, while spur fuses on nine spurs and seven sets of line fault indicators were installed. All leading up to 2025/26 network upgrades
Standard connection pricing and process
Powerco works on a standardise pricing model and process for it its tier 1 and 2 customers. These are connection applications that won’t require any, or only minor, network adaptations. Customers will know what they’re in for the moment they come to us.
Powerco works on a standardise pricing model and process for it its tier 1 and 2 customers. These are connection applications that won’t require any, or only minor, network adaptations. Customers will know what they’re in for the moment they come to us.
What this means for you
- Power supply reliability: We prioritise building a resilient network capable of managing disruptions and maintaining a continuous power supply as much as possible. By investing in robust asset management and maintenance strategies, we enhance network performance and reliability for our customers.
- Cost efficiencies: We are committed to making energy more affordable for our customers. By optimising our operations and continuously seeking innovative solutions to enhance our network’s efficiency, we ultimately ensure the best value for our customers.
- Innovative energy solutions: Through innovation we provide competitive energy solutions and services and can offer non-network alternatives and options to customers, allowing them to make informed decisions based on their needs.
- Transparent pricing: We provide clear and understandable pricing structures, giving our customers insight into upfront capital cost contributions (where relevant) and their ongoing connection charges. By offering detailed and straightforward connection and service cost information, we empower customers to manage their energy costs effectively.
- Accountability: We’re monitored by regulators to ensure we provide a reliable service to our customers at a fair price. This is known as price-quality regulation. We report on a range of financial and non-financial metrics to meet regulatory requirements and are driven to optimise our operational and investment budgets, so that we deliver sustainable customer satisfaction and value.