What this means for us
We’ll minimise the impact of our network and operations on customers and communities by designing and maintaining a reliable energy supply. In the case of unplanned outages or planned maintenance, we aim to minimise the disruption by prioritising clear and timely communication. We’ll keep the loss of power to a minimum through effective outage planning, utilising innovative monitoring technology and, where essential, we can offer support such as generation. On the ground, we aim to minimise any visual, noise, and environmental impacts on our communities.What this means for you
- Reliable power supply: We focus on a resilient energy network to ensure continuous power as much as possible. Robust asset management and innovation enhance reliability and reduce future maintenance needs.
- Minimised and shorter down-times: Through real-time monitoring, automation, and advanced vegetation management, we enhance network efficiency, improve fault detection, and support faster restorations. We anticipate disruptions, respond quickly, and implement effective recovery plans to minimise the frequency and duration of outages.
- Transparent outage communications: We notify all customers in advance about scheduled outages through emails, text messages, or flyer distribution. During both planned and unplanned outages, we ensure customers receive clear and timely updates through relevant channels, including our digital outage map, which provides real-time information and updates on status and expected resolution times.
- Generation: During outages, we can provide temporary power generation for schools and communities, ensuring essential services continue with minimal disruption.
- Low impact network: We minimise visual and environmental impact through thoughtful asset placement, including feasible underground installations and aesthetic solutions. We adopt sustainable practices like replanting trees, minimising toxic chemicals, and ensuring responsible disposal of equipment.